Organizational Effectiveness & Development
OED provides best practices, research support, and learning opportunities to all departments within the UCLA Administration division to create a high-performing work environment. Our services including training, survey development, strategic planning, and change management -- all tailored to meet client needs and achieve results.
Development
OED supports departments and groups to achieve successful organizational change and performance. OED focuses on the following objectives:
- Strategic planning and execution
- Change management
- Organizational visioning
- Process improvement and management
- Coaching
- Team building
- Performance improvement
Surveys & Research
The People Research and Performance Consultants support departments to make continual process improvements. They utilize the following tools:
- Live and online reporting
- Quantitative and qualitative data collection
- Advanced statistical analysis
- Planning/development tools
Metrics
UCLA Administration Metrics are based on the Balanced Scorecard. The metrics ensure that each department is responsible for five key areas of performance:
- Customer Satisfaction
- Work Environment
- Business Processes
- Learning and Innovation
- Financial
