Organizational Effectiveness & Development

OED provides best practices, research support, and learning opportunities to all departments within the UCLA Administration division to create a high-performing work environment. Our services including training, survey development, strategic planning, and change management -- all tailored to meet client needs and achieve results.



OED supports departments and groups to achieve successful organizational change and performance. OED focuses on the following objectives:

  • Strategic planning and execution
  • Change management
  • Organizational visioning
  • Process improvement and management
  • Coaching
  • Team building
  • Performance improvement

Surveys & Research


The People Research and Performance Consultants support departments to make continual process improvements. They utilize the following tools:

  • Live and online reporting
  • Quantitative and qualitative data collection
  • Advanced statistical analysis
  • Planning/development tools


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UCLA Administration Metrics are based on the Balanced Scorecard. The metrics ensure that each department is responsible for five key areas of performance:

  • Customer Satisfaction
  • Work Environment
  • Business Processes
  • Learning and Innovation
  • Financial

Meet the Team

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