Planning requires an understanding of data such as survey results, a feel for your organization, and most importantly what results are desired. Whether you are reviewing your Work Environment or Customer Satisfaction survey results, we can help you understand your results and how the results can be used to create and develop action planning to create positive change.
It is critical for leaders of a surveyed work group or department to become familiar with your data and how your actions will effect change in your department. Some guidelines to get started are as follows:
- Understand your survey results
- Identify the most critical goals and objectives with specific actions to be completed
- Create SMART Goals
- Assign accountable individuals to each task
- Implement measures to track results
- Create a planning document
- Communicate the plan to all levels of employees involved
Please contact your OED People Research and Performance Consultant for assistance:
Joanne Chang at jchang@oed.ucla.edu
Christopher DeMaci at cdemaci@oed.ucla.edu
